Privacy Policy

Information We Collect

Personal Information

When you interact with our website or services, we may collect personal information such as:

• Name
• Email Address
• Phone Number
• City or Address
• Property Preferences
• Any information voluntarily shared through inquiry forms, WhatsApp, phone calls, or email communication

Providing this information is entirely voluntary. However, certain services or inquiries may require specific details to assist you effectively.

Non-Personal Information

We may also collect general information about how visitors use our website, including:

• Browser type
• Device information
• Operating system
• IP address
• Website usage patterns
• Pages visited and time spent on our website

This information helps us improve our website performance and user experience.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand visitor behavior, remember preferences, and improve website functionality.

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

How We Use Your Information

We use the information collected for the following purposes:

• To respond to your inquiries and requests
• To provide information about our projects and services
• To schedule site visits and consultations
• To improve our website and customer experience
• To send project updates, offers, newsletters, and promotional communications
• To conduct surveys, feedback programs, and customer engagement activities
• To comply with legal and regulatory requirements

Some website forms, advertisements, or other customer interactions may present a separate notice or choice for project updates or promotional communications. Any such processing must follow the notice and choice presented for that channel. Submitting an ASK OMANA chatbot enquiry does not by itself provide consent for SMS, email, bulk WhatsApp, unrelated advertising, or other promotional marketing.

ASK OMANA Enquiry-Only Chatbot

ASK OMANA is an AI-assisted service for property questions and customer enquiries. To answer a question, it processes the visitor's message and a limited amount of recent conversation context. AI-generated answers may be incomplete or incorrect, so pricing, availability, approvals, legal status, returns, and commitments should be confirmed with an authorised adviser.

When a visitor clearly expresses buying interest or asks for an enquiry, call, adviser, or site visit, the chatbot asks for an explicit Yes or No before collecting contact details. If the visitor answers Yes, Omana Projects may collect the visitor's name, Indian mobile number, property requirement, initial enquiry intent, and website source page to save and route that specific property enquiry in the existing CMS. The enquiry may be qualified and assigned to an active authorised salesperson for follow-up by phone call or WhatsApp. If the visitor answers No, the chatbot does not submit a lead.

This chatbot consent is limited to the specific property enquiry. It does not authorise promotional campaigns, bulk WhatsApp messages, SMS or email campaigns, or unrelated advertising. Other website forms and customer interactions remain subject to their own displayed notices and choices; consent given in one channel is not automatically treated as consent for another purpose.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to maintain the highest level of data security, no online platform can guarantee complete protection against all cyber threats. We continuously work to safeguard your information using industry-standard security practices.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Authorized business partners
• Service providers assisting with customer support and marketing activities
• Legal and regulatory authorities when required by law

Any such sharing is done only for legitimate business purposes and in accordance with applicable laws.

For ASK OMANA, service providers supporting AI responses, property-information retrieval, application hosting, and CMS/database storage may process information needed to operate and secure the service. The final provider disclosures, processing locations, retention terms, and contractual safeguards remain subject to verification and qualified legal review before the chatbot is launched.

Third-Party Links

Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. Any updates will be published on this page with immediate effect.

We encourage users to review this page regularly to stay informed about how their information is protected.

Your Consent

This Privacy Policy explains our processing practices; merely visiting the website does not by itself provide consent for promotional communications. Where consent is required, the relevant form, chatbot, advertisement, or customer interaction should present the applicable purpose and choice.

For ASK OMANA enquiry follow-up, the chatbot requires an explicit Yes before collecting contact details and submitting a lead. A No response creates no chatbot lead, and the visitor may continue asking property questions. ASK OMANA consent is not promotional-marketing consent.

If you do not agree with any part of this policy, please refrain from using our website and services.